MSN ditches chat - Gillian Kent urges everybody to adopt Instant Messenger
MSN is ditching unmoderated chat - various interest groups are either overjoyed, or like the Freeserve spokesperson quoted in this Register article, think MSN is just ducking out of the market to save money.
Closing down unmoderated chat is certainly an interesting move - Director of MSN UK, Gillian Kent, appeared on BBC News 24 around 9:40 this morning, and did an excellent job of talking up the risks of chat whilst pushing customers towards Instant Messenger.
"Most of the abuse has been happening in what are called free and unmoderated chat rooms, so those are the ones where there hasn't been a moderator checking what has been happening or what's being said. The abuse has been happening there."
Luckily Gillian was able to play the "I am mother, I'm an aunt" card, and then direct all ex-chat users towards MSN Messenger.
"And the important thing as well is there are alternatives, so people shouldn't panic and give out their email addresses and stuff to stay in touch with their friends. There are alternatives, much safer, such as Instant Messaging. And around the world we have 100 million people using Instant Messenger. That's a great safe way of communicating. We encourage everybody to take up this new form rather than the older form of chats."
Surely that can't be the same Instant Messenger that is an open, unmoderated communication forum...and of course, you don't need to give out your email address to get onto people's buddy lists do you?
see also MSN will protect your children