A day in the life of BBCi Search - part 8

Martin Belam  by Martin Belam, 27 March 2003

Conclusions

The overall conclusions that I have drawn from this study of one days activity on the BBCi Search service are:

  • over 80% of users make unique enquiries
  • 2 out of 5 searches are specifically focussed on the UK.
  • 1 in 12 searches have incorrect spelling.
  • 1 in 5 attempts to use advanced search fail.
  • searches on education peak after lunch, on entertainment in the late afternoon, and on information in the evening.

I also believe that without the provision of taxonomical matching of content to keywords, by human intervention, the results served to the users of the site would be poorer.

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