My notes from Design Jam London #5
On Friday and Saturday I attended Design Jam #5 in London. A group of around thirty-or-so designers got together over a 24 hour period, to form teams and to try and research and design products to meet a specific challenge. This time around the challenge was: “Design a service for people who read for pleasure”
Those taking part were asked to think about and to research:
- Social reading experience – is there a way to build on traditional book clubs?
- Reading context – where are people reading, using dead trees or devices?
- Annotations, reviews, sharing thoughts and quotations
- Discovering new things to read
One of the main points of a design jam is to get people out and about doing real research, rather than designing based on the opinions in the room. Something that came out from the research again and again was that reading was “personal”. This does put a question mark over the premise that people need new digital reading services. One question from the floor to one of the teams during the presentations was a rather blunt “but what problem were you trying to solve?”
If people are currently happy with their private reading habits and personal book discovery, then are these types of digital services attempting to engineer solutions to problems that don’t exist?
Audio for reading
Sound was involved in a few of the teams’ ideas - one being the “sonic reading environment”. Their use case was trying to read in a crowded space - for example sat down in an airport next to some noisy children - and being unable to concentrate. They conceived the idea of a Spotify-type service, where music wasn’t arranged by artist or genre, but was arranged by book or author. It played you music or soundscapes that were appropriate to the type of book you were reading.
Another team had an idea for self-generating book soundtracks - not the tightly-scored music that goes with a film, but more of a “sound design” for a specific book. During the presentation this did feel a little bit like the team had been rail-roaded into working around an idea that one of the members had already been involved in. As part of their process they’d also discussed the idea of having “colour tones” in the presentation of narrative, where there were presentational differences depending on whether a passage of prose was pacy or scary or descriptive and so on.
One project was to provide downloadable audio accompaniment to children’s books, so that weary parents could get some help at bedtime in pulling off the kinds of tricks that get children engaged in that environment - for example teasing them by veering off the narrative of a book they know very well. “And then an elephant appeared.” “No it didn’t daddy, that is a giraffe, don’t be silly!”.
The idea had some similarities with the Ladybird Classic Me Books iPad app, which allows parents and children to record their own narrative and soundbites on top of books that the adult probably remembers from when they were learning to read.
“Scan the barcode”
Quite a few of the use cases for the designs started with the user scanning the barcode to identify their book, and deliver digital content accordingly. I didn’t have the heart to tell anybody - after my experience with trying to model the books domain for the Guardian - that this way madness lies.
Touch in for content
One intriguing suggestion was to start embedding content in the transport infrastructure. To solve the problem of a lack of connectivity on many underground transport systems, an app would receive fresh batches of content when the user tapped in their Oyster card or similar type of electronic ticket. Market research on the London Underground suggested this would be an extremely popular proposition. The team thought of it as a way of delivering short stories and samples from new writers straight into your pocket - with perhaps different daily content on different underground or metro lines. I immediately thought of it as a news update delivery service.
Another team also had an idea that involved hardware - the PaperByte bookmark. Driven by the idea that you don’t want the atmosphere, characters and experience of a book to end when you shut it, this bookmark used “some technology/magic technique” to determine where you were in a book, and deliver complimentary material direct to your phone or portable digital device. A bookmark that could effectively “do a Shazam” for the written word sounded a tall order, and I wasn’t sure quite what kind of content I’d want on the phone that would make me shut the book when I had access to both, but a “sentient” bookmark that did something good related with your book sounded great.
Matthew Sheret gave a great talk on the opening night about what he hoped to see out of the design jam - a digital way of making people vomit with literature. He described reading J.G. Ballard’s “The Atrocity Exhibition” on the tube, and having to get off because it was making him nauseous. He hadn’t yet seen anything in the digital space that really did something creative with “that weird anti-social feeling you can get from reading.”
He talked a bit about how one thing that distinguishes comics and graphic novels from any other narrative art form is that after every single frame “closure” happens, and the audience has to fill in the gap to the next frame in their heads. This means that you can’t tell it to other people, or perform it, in a way that you can with a novel.
Guerilla testing talk
On the Friday night as part of my guest “mentor” role, I gave a ten minute talk about carrying lo-fi research and guerilla testing. The material was based on the presentation I gave at the UPA conference in Atlanta last year - “Changing the Guardian through guerilla usability testing”
The venue for this design jam was the Mozilla Space in London. I’ve been using it as one of my bases for working at Emblem, and it is a brilliant facility. If you like remote working, and need a shared space with some snacks and drinks and meeting rooms, then you could do a lot, lot worse.
Just don’t pinch my regular spot.