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"When you have an open platform, whether it's My Telegraph, CiF, or the internet itself, you have to accept that a multiplicity of views will be expressed on it and that some of those will be unpalatable to some people". Shane is on the money as ever.
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"I've been thinking quite a bit about how people use social media, and how the way they use it defines their understanding of it recently". Kristine pulls together some quotes suggesting 'sit-back media' are the blip, not the norm for society.
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From the comments: "The Internet is doing nothing to Journalism but forcing REAL JOURNALIST to do their work better than they have in the past."
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"Roughly one-fifth of all U.S. households are disconnected from the Internet and have never used e-mail, according to research firm Parks Associates". Another useful stat to remember about "the people who don't".
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"Also released that day was a Board of Inquiry into a Hercules crash in Iraq in 2007...the loss of an aircraft will cost over £30m to replace. Unless you know what a Board of Inquiry is, you might miss it. The site is effectively buried online."