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Service availability is not available

Written by Martin Belam
Published 5 June, 2006
Categories: Web

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The government in the UK is often criticised over the provision of eGovernement websites, but I was very impressed when browsing the HM Customs and Excise site that they had a 'Service Availablility' page. Real-time monitoring of the availablility of services made available to the public. Very impressive, I thought. Until I clicked on it and read the disclaimer:

The details on these pages are only updated during normal office hours and therefore may not reflect any unplanned out of hours downtime.

Disclaimer from the HM Customs & Excise departments 'Service Availability' page

Hmmm, in my book that isn't a 'Service Availability' page, that is a static directory of links.

Posted by Martin Belam, June 5, 2006
Read more posts on currybetdotnet about: Web

The views expressed on currybetdotnet are my own, and do not reflect the views of my current or former employers.

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About Martin Belam

I'm a London-based internet consultant and writer, with 8 years experience in product management, information architecture, and user experience design for global brands like Sony, Vodafone, The Guardian and the BBC. I specialise in advising on search, widgets, RSS, online news publishing and bulk email delivery.
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