Service availability is not available

 by Martin Belam, 5 June 2006

The government in the UK is often criticised over the provision of eGovernement websites, but I was very impressed when browsing the HM Customs and Excise site that they had a 'Service Availablility' page. Real-time monitoring of the availablility of services made available to the public. Very impressive, I thought. Until I clicked on it and read the disclaimer:

The details on these pages are only updated during normal office hours and therefore may not reflect any unplanned out of hours downtime.
Disclaimer from the HM Customs & Excise departments 'Service Availability' page

Hmmm, in my book that isn't a 'Service Availability' page, that is a static directory of links.

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