"How do I get a refund for an ITV phone call?"
"How do I get a refund for an ITV phone call?" - a question that around 10 million people might be asking themselves today. Or maybe they are thinking: "I wasted money on entering a competition via telephone or SMS, and I want to get my money back from ITV"
Either way, they are probably not thinking, oh I know, I'm a consumer who needs a PRS reimbursement.
However, that is exactly how ITV have phrased the call-to-action on their website for people to find out how they can get their premium rate phone calls refunded. What a wonderful piece of user-centered terminology to use.
You'd think, with it having been a complete PR disaster for them, they might try to make getting a refund easier. Because I think it is going to be pretty hard for the average 'consumer' to work out, for example, if they called ITV Play 2+1 at a time "where banner advising that the competition was closed was omitted on ITV2 + 1 catch-up channel"
Once you've realised that you want a PRS reimbursment, not a 'phone call fraud refund', you can pre-register to get your money back here, or phone 08000 280180, and ITV will then send you a claim form.
The maximum refund available is £1.34 if you sent a text to Ant and Dec's Gameshow Marathon between September and October 2005, so that seems quite a bit of a barrier to go through - and presumably at least one stamp - to get your money back.
Oh, and if you have any accessibility issues with using the web, forget trying to find out which shows were affected. The table carrying all the information is a solid block graphic with no alt text.
So, I've taken the literally ten minutes that was needed to put this tabular data into a table that can actually be used by all web visitors and understood by search engines, rather than obscuring it all in an image file.
|Show||Series or Episode||Date or Period Affected||Entry Type Affected||Refund - Call Charges||Refund - Network operator costs allowance||TOTAL REFUND|
|Soapstar Superstar||Episode 1 - Vote||05 Jan 07||Call / Text / Sky / Cable||50p||10p||60p|
|Ant & Dec's Saturday Night Take Away||Series 2 - Competition||14 Jan - 22 Mar 03||Call||89p||10p||99p|
|Ant & Dec's Saturday Night Take Away||Series 3 - Competition||13 Mar - 17 Apr 04||Call||£1.04||10p||£1.14|
|Ant & Dec's Saturday Night Take Away||Series 4 - Competition||02 Oct - 06 Nov 04||Call||90p||10p||£1.00|
|Ant & Dec's Saturday Night Take Away||Series 5 - Competition||12 Feb - 16 Apr 05||Call||88p||10p||98p|
|Ant & Dec's Saturday Night Take Away||Christmas Special - Competition||24 Dec 05||Call||£1.00||10p||£1.10|
|Ant & Dec's Saturday Night Take Away||Series 6 - Competition||16 Sep - 21 Oct 06||Call||£1.00||10p||£1.10|
|Ant & Dec's Saturday Night Take Away||Series 6 - Competition||16 Sep - 21 Oct 06||Text||£1.22||10p||£1.32|
|Ant & Dec's Saturday Night Take Away||Jiggy Bank||16 Sep - 21 Oct 06||Text||£1.22||10p||£1.32|
|Ant & Dec's Gameshow Marathon||2005 Series - Competition||17 Sep - 30 Mar 05||Call||£1.00||10p||£1.10|
|Ant & Dec's Gameshow Marathon||2005 Series - Competition||17 Sep - 30 Mar 05||Text||£1.22||10p||£1.32|
|I'm A Celebrity - Get Me Out Of Here||2006 Series - Vote||30 Nov 06||Call / Text||50p||10p||60p|
|X-Factor||Series 2 - Vote||17 Dec 05||Text||35p||10p||45p|
|X-Factor||Series 3 - Vote||25 Nov, 02 Dec & 16 Dec 06||Text||35p||10p||45p|
|ITV 2+1||ITV Play - Competitions||12 Dec 06 - 16 Aug 07||Call / Text||75p||10p||85p|
Reimbursements are made up of call charges plus an allowance for operating costs
Note 1: Please note that for Series 2 to 5 of Saturday Night Takeaway an average call charge has been used
Note 2: Please note for ITV2+1 this only affects limited dates between certain times where banner advising that the competition was closed was omitted on ITV2 + 1 catch-up channel